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Terms & Conditions

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General terms of use
Product specifications
Product prices & GST
Methods of payment
Delivery prices & policies
Amending or cancelling an order
Returns & refunds
Complaints
Security
Privacy
Guarantee

General terms of use

Please read these terms and conditions carefully. These are the terms that will govern any contract between you and us for the sale of the products displayed on this web site. We reserve the right to amend these terms when necessary.

Please note that it is your responsibility to check that your order is correct, and to accurately supply all relevant information necessary to complete the order as requested.

We are under no obligation to accept your order, but will normally do so where the items are available, the order reflects current pricing and your credit card payment is approved by your credit card company. Your order represents an offer of contract from you only and is not binding until we have sent you an e-mail confirming receipt and acceptance of your order.

We are entitled to withdraw from any order in the case of obvious errors or inaccuracies regarding the products or the order appearing on our web site.

Placing an order is notification of your acceptance of these terms and conditions. In the rare circumstance that a product price has increased between the time of the order and our acceptance of it (or, again rarely, if an additional delivery charge needed to be applied or the delivery charge amended), we will e-mail you to advise of the change. Your card will never be charged with an amount additional to your original order without your prior written consent. You will, of course, have the right to cancel your order and receive a full refund as per our returns & refunds policy.

Any contract between us will be governed by Australian Law and will be subject to the jurisdiction of the Australian Courts. All of the copyright in the material, documents, site design, graphics, systems, codes and connections contained on this web site or linked to it and the selection and arrangement thereof are owned by Munk Pty Ltd., the web site designers or the publishers of those sites to which this web site links. All rights are reserved. You are entitled to electronically copy and to print sections of this web site for the sole purpose of placing an order with Munk Pty Ltd. Any other use of material on the web site, including photocopying, modifying and/or distributing any pages printed from this web site for purposes other than those noted above, without our prior written consent, is strictly prohibited.

We will attempt to ensure that the information available on our web site at any one time is accurate, but cannot guarantee that it will be fault-free. Our web site is provided on a 'as is' and 'as available' basis. We are not liable to you if we cannot supply a particular item. If you would like us to deliver substitute lines should selected products be unavailable, then you can request this when placing your order.

We do not make any warranties that the web site is secure or is free from infection by viruses or anything else that has contaminated or disruptive properties. We do not accept liability for any errors and omissions and reserve the right to change information, prices and descriptions of listed goods at any time. From time to time certain products may vary in style and material to that shown on the web site. We would do our best to correct errors and omissions as quickly as practicable after being notified of them.

We do not accept any liability for any losses or claims arising from any inability to access our web site or any failure to complete a transaction. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the supply of products or contemplated supply shall be limited to the total price of the products purchased in respect of any claims.

We will not be liable for any indirect or consequential loss (whether for loss of profits, loss of business, depletion of goodwill or otherwise) or damage of any kind in contract, tort or otherwise arising out of the use of the web site or use of the products or services.

You acknowledge that it is not usually possible to detect from inspection of an internet transmission whether the original of it had been forged, wrongfully altered or otherwise misused or where the transmission details such as name of sender, sender's e-mail address, or date and time of transmission imprinted on it automatically are genuine, and you therefore agree to indemnify us against any actions, proceedings, damages, costs, claims, demands or losses whatsoever arising from your so acting, obeying or otherwise dealing in accordance with any such Internet transmission appearing to have been so furnished by you or on your behalf in the event that the said Internet transmission has been produced by forgery, wrongful alteration or other misuse of the original transmission or that said transmission details appear on it are not genuine.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

These terms and conditions do not affect your statutory rights.

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Product specifications

For external box dimensions we use the maximum size of the box with the lid and handles in place. For internal box dimensions, we take the minimum dimensions.

All dimensions are approximate.

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Product prices & GST

All prices are shown in Australian Dollars, the currency in which all transactions are processed.

All product prices are shown inclusive of GST.

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Methods of payment

When purchasing through our Online Shop you may use credit/debit cards (Visa/Mastercard) or PayPal. We do not accept cheques. If you would like to use another payment method (e.g. business account) please contact us to make the necessary arrangements.

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Delivery prices & policies

Orders placed using this Online Shop can currently only be shipped to addresses within Australia.

Delivery charges (including GST) are calculated as follows:

For order values up to $15, delivery is $9.95
For orders from $15.01 - $50, delivery is $15.00
For orders from $50.01 - $100, delivery is $25.00
For orders from $100.01 - $150, delivery is $30.00
For orders from $150.01 - $200, delivery is $40.00
For orders from $200.01 - $250, delivery is $50.00
For orders from $250.01 - $300, delivery is $60.00
For orders from $300.01 - $350, delivery is $70.00
For orders from $350.01 - $400, delivery is $80.00
For orders from $400.01 - $450, delivery is $90.00
For orders from $450.01 - $500, delivery is $100.00

If your order value exceeds $500 please contact us directly for a shipping quote.

The 77 and 145 litre boxes are only available for pick up from our Victorian warehouse. If you require shipment of these items please contact us directly for a shipping quote.

Subject to this agreement, we will supply to you the products shown on your order confirmation.

Delivery timescale

We dispatch between 1-3 business days after receiving an order. Following dispatch, an order may take a further 2-5 business days to reach the customer.

You understand that we will use our best endeavours to meet stated timeframes for dispatch and delivery, however many factors can affect these timeframes and we cannot guarantee that they will always be met.

Pick up

Orders must be raised and paid for online.
There are no handling fees associated with pick up in person.
Pick up can occur on receipt of invoice.

All orders are available for pick up, Monday to Friday 10am to 4pm but please note that our office and warehouse are open to the public by appointment only. If you intend to collect an order in person, or to visit us for any other reason, please contact us first so that we can ensure appropriate staff are available.

Orders not picked up within 28 days from date of the invoice will be credited (upon written request), excluding bank charges.

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Amending or cancelling an order

Unfortunately we are unable to accept any amendments to orders once they have been placed.

Cancelling an order before it is shipped
If you decide you need to cancel your order before it has been shipped, please contact us as soon as possible.

There is no charge or penalty for cancelling your order prior to despatch.
Cancelling an order after it is shipped
If you decide you need to cancel your order after it has been shipped, you must contact us within 7 working days following the delivery of the order.

Please note that after an order has been shipped you will not be refunded any shipping fees.

We will make any necessary credit card refunds only after you have returned the items to us in original condition. We cannot be held responsible for items lost or damaged during their return to us, so you may want to consider sending them via an insured service.

Whilst there is no administrative charge or penalty for cancelling your order after despatch, please note that we will not cover the cost of returning items to us unless they were defective or you received the wrong items (see Returns & refunds).

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Returns & refunds

You may return items to us for any of the following reasons:

You change your mind about any purchase;
Any item was defective and/or not as described;
You received the wrong item(s).

Please contact us as soon as possible if you need to return any items for any reason.

We will make any necessary credit card refunds only after you have returned the appropriate items to us in original condition. We cannot be held responsible for items lost or damaged during their return to us, so you may want to consider sending them via an insured service.

Whilst there is no administrative charge or penalty for returning items to us, please note that we will not cover the cost of returning the items unless they were defective or you received the wrong items.

The Australian Consumer Law ("Law") which forms part of the Competition and Consumer Act 2010 (Cth) implies into consumer contracts certain statutory conditions and warranties which cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by the manufacturer or supplier. Where there is a breach of such a warranty relating to goods or services, and the breach is in terms of the Australian Consumer Law, a "major" failure, then the remedy will be limited to a refund or a replacement, at your election. In all other cases, a breach of such warranty will give rise to a refund or replacement at our election.

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Complaints

If you have any complaints about our Online Shop, our service, or our products please contact us as soon as possible so we can sort things out.

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Security

Please note that for customer peace of mind our website holds no credit card details whatsoever.

Your credit card transaction will be handled by E-WAY, a well respected payment processing company with thousands of clients including a number of blue chip companies. E-WAY provides all the security required for the transmission using SSL (Secure Socket Layer), minimum 40 bit encryption, and firewalls.

This means buying with us is very safe.

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Privacy

We do not collect personal information if you only browse this website.

When we do collect personal information, it is our usual practice to collect this information directly from you. Personal information may include your name, postal address, telephone number and email address.

Online payments are handled by E-WAY, an external third party service provider. We do not see or store your credit card or banking details. Please check the E-WAY website for details of their privacy policy and security measures.

Our server may log details about any computer used to access the website (such as the IP address, operating system and browser type), the date and time of access, and details of the information downloaded.

We only use your personal information for the purposes for which you give it to us and for internal management purposes. You agree to us using your email address to send you messages for the orders you place and (where you have opted in to receive it) information generally about the products sold by us and/or related websites operated by us or out related entities. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request.

We do not give information about you to government agencies, organisations or anyone else unless one of the following applies:

you have consented;
you would expect us to;
it is required or authorised by law;
it will prevent or lessen a serious and imminent threat to somebody's life or health; or
the disclosure is reasonably necessary for law enforcement.

You may request us to remove your personal information from our database by contacting us.

Under the Privacy Act 1988 (Cth) you have a right to request access to your personal information held by us. You may do this by sending us an e-mail using our help centre or by writing to us at:

Munk Pty Ltd
49 Access Way
Carrum Downs
Victoria 3201
Australia

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Guarantee

We want you to be completely happy with your purchases from Munk Pty Ltd and will always do our best to sort things out to your satisfaction in the unlikely event of any problems arising. Even if you simply change your mind about anything you've bought from us we will be happy to refund your money (see Returns & refunds for details).

If you have any questions at all, please do not hesitate to contact us.