Really Useful Products Ltd Really Useful Products Ltd Really Useful Products

Really Useful Products Online Shop

Terms & Conditions

Product Reviews | Help! | Terms & Conditions || View Basket

General terms of use

Please read these terms and conditions carefully. These are the terms that will govern any contract between you and us for the sale of the products displayed on this web site. We reserve the right to amend these terms when necessary.

Please note that it is your responsibility to check that your order is correct, and to accurately supply all relevant information necessary to complete the order as requested.

We are under no obligation to accept your order, but will normally do so where the items are available, the order reflects current pricing and your credit card payment is approved by your credit card company. Your order represents an offer of contract from you only and is not binding until we have sent you an e-mail confirming receipt and acceptance of your order.

We are entitled to withdraw from any order in the case of obvious errors or inaccuracies regarding the products or the order appearing on our web site.

Placing an order is notification of your acceptance of these terms and conditions. In the rare circumstance that a product price has increased between the time of the order and our acceptance of it (or, again rarely, if an additional delivery charge needed to be applied or the delivery charge amended), we will e-mail you to advise of the change. Your card will never be charged with an amount additional to your original order without your prior written consent. You will, of course, have the right to cancel your order and receive a full refund.

Any contract between us will be governed by English Law and will be subject to the jurisdiction of the English Courts. All of the copyright in the material, documents, site design, graphics, systems, codes and connections contained on this web site or linked to it and the selection and arrangement thereof are owned by Really Useful Products Ltd, the web site designers or the publishers of those sites to which this web site links. All rights are reserved. You are entitled to electronically copy and to print sections of this web site for the sole purpose of placing an order with Really Useful Products Ltd. Any other use of material on the web site, including photocopying, modifying and/or distributing any pages printed from this web site for purposes other than those noted above, without our prior written consent, is strictly prohibited.

We will attempt to ensure that the information available on our web site at any one time is accurate, but cannot guarantee that it will be fault-free. Our web site is provided on a 'as is' and 'as available' basis. We are not liable to you if we cannot supply a particular item. If you would like us to deliver substitute lines should selected products be unavailable, then you can request this when placing your order.

We do not make any warranties that the web site is secure or is free from infection by viruses or anything else that has contaminated or disruptive properties. We do not accept liability for any errors and omissions and reserve the right to change information, prices and descriptions of listed goods at any time. From time to time certain products may vary in style and material to that shown on the web site. We would do our best to correct errors and omissions as quickly as practicable after being notified of them.

We do not accept any liability for any losses or claims arising from any inability to access our web site or any failure to complete a transaction. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the supply of products or contemplated supply shall be limited to the total price of the products purchased in respect of any claims.

We will not be liable for any indirect or consequential loss (whether for loss of profits, loss of business, depletion of goodwill or otherwise) or damage of any kind in contract, tort or otherwise arising out of the use of the web site or use of the products or services.

You acknowledge that it is not usually possible to detect from inspection of an internet transmission whether the original of it had been forged, wrongfully altered or otherwise misused or where the transmission details such as name of sender, sender's e-mail address, or date and time of transmission imprinted on it automatically are genuine, and you therefore agree to indemnify us against any actions, proceedings, damages, costs, claims, demands or losses whatsoever arising from your so acting, obeying or otherwise dealing in accordance with any such Internet transmission appearing to have been so furnished by you or on your behalf in the event that the said Internet transmission has been produced by forgery, wrongful alteration or other misuse of the original transmission or that said transmission details appear on it are not genuine.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

These terms and conditions do not affect your statutory rights.

Top of page

Product specifications

For external box dimensions we use the maximum size of the box with the lid and handles in place. For internal box dimensions, we take the minimum dimensions.

All dimensions are approximate.

Top of page

Product prices & VAT

All product prices are shown inclusive of VAT.

Top of page

Methods of payment

Pay by Visa/Delta, Visa, ELV, Maestro, Mastercard, Solo, Visa Electron, PayPal

When purchasing through our Online Shop, you may use credit/debit cards (Visa/Delta, Visa, ELV, Maestro, Mastercard, Solo, Visa Electron) or PayPal. We do not accept cheques. If you would like to use another payment method (e.g. business account) please contact us to make the necessary arrangements.

Top of page

Delivery prices & policies

Orders placed using this Online Shop can currently only be shipped to addresses within the UK mainland and Ireland (both Northern Ireland and the Republic of Ireland).

There is also a "Click and Collect" option which allows customers to collect their orders directly from our warehouse in Castleford - this service incurs no delivery charge. Orders are usually ready after 1 working day. You will be sent an e-mail to let you know your order is ready for collection. You will need to bring the credit card you paid with (or PayPal confirmation) as ID when you come to collect your order. Please see the How to buy page page for more details and how to find us.

Please note that we do not ship to Post Office boxes.

Delivery charges (including VAT) are calculated as follows:

Orders delivered to the UK mainland:

For order values up to £7, delivery is £3.60
For orders from £7 - £100, delivery is £11.99
For orders from £100 - £150, delivery is £14.99
For orders from £150 - £200, delivery is £20.99
For orders from £200 - £250, delivery is £26.99
For orders from £250 - £300, delivery is £32.99
For orders from £300 - £350, delivery is £38.99
For orders from £350 - £400, delivery is £44.99
For orders from £400 - £450, delivery is £50.99
For orders from £450 - £500, delivery is £56.99
If you spend over £500, delivery is FREE!

Orders delivered to Northern Ireland:

For order values up to £150, delivery is £14.99
For orders from £150 - £200, delivery is £20.99
For orders from £200 - £250, delivery is £26.99
For orders from £250 - £300, delivery is £32.99
For orders from £300 - £350, delivery is £38.99
For orders from £350 - £400, delivery is £44.99
For orders from £400 - £450, delivery is £50.99
For orders from £450 - £500, delivery is £56.99
If you spend over £500, delivery is FREE!

Orders delivered to the Republic of Ireland:

For order values up to £499.99, delivery is £85.00
For orders from £500 - £999.99, delivery is £125.00
For orders over £1,000, delivery is £150.00

For UK mainland orders, we aim to deliver stock items within 3 working days from receipt of payment where items are in stock for orders up to £250, and within 7 working days for orders over £250, but cannot guarantee this. We shall not be responsible for failures or delays in delivery due to circumstances beyond our control, including but not limited to Acts of God, fires, strikes, and failure of suppliers or distribution partners. In the event of such delay our obligations under the contract will be suspended for the period of the delay.

All deliveries require a signature upon arrival.

Deliveries will not arrive at weekends.

If you are interested in purchasing Really Useful Boxes outside the UK and Ireland (both Northern Ireland and the Republic of Ireland), please Select Country and see the 'How to buy' page for that region. If you are located in the UK but not on the mainland or in Ireland (both Northern Ireland and the Republic of Ireland), e.g. Channel Islands, Isle on Man, etc., please contact us.

You are responsible for the products once they have been delivered. You will be the owner of the products once we have received payment in full for the products. If an attempted delivery fails (such as the wrong address was specified on the order form) then we will notify you and offer to re-deliver the products subject to a shipping charge. If you then wish to cancel the order, we will refund the full amount minus the delivery charge (charged at cost). If we do not hear from you within 30 working days we will cancel the order and refund your payment by way of a credit to your credit/debit card, minus the shipping charge. Our liability for non-delivery of the products shall be limited to replacing the product within reasonable time.

Top of page

Amending or cancelling an order

Unfortunately we are unable to accept any amendments to orders once they have been placed.

  • Cancelling an order before it is shipped
    If you decide you need to cancel your order before it has been shipped, please contact us as soon as possible.

    There is no charge or penalty for cancelling your order prior to despatch.

  • Cancelling an order after it is shipped
    Please see the Returns & refunds section below.

  • Cancelling a "Click and Collect" order
    If you decide you need to cancel your "Click and Collect" order, please contact us as soon as possible.

    There is no charge or penalty for cancelling a "Click and Collect" order.

    Please note that we reserve the right to cancel "Click and Collect" orders and refund money if the orders are not collected within 2 calendar months of payment.

Top of page

Returns & refunds

If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order if you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order.

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

Faulty Goods

We're really sorry to hear that you've received an item that's not in perfect condition. So that we can get this fixed for you please contact us by one of the below methods:

E-mail us: ukorders@reallyusefulproducts.com

Write to us via post:

Really Useful Products Ltd
Whistler Drive
Castleford
West Yorkshire
WF10 5HX

To help us get this fixed for you ASAP, when you first contact us please include the following information:

  • Your name
  • Order number
  • Product name and code
  • Picture of the fault
  • Description of the fault

You have 30 days from the point of delivery/collection to advise us that the goods are faulty. Any claims made for a refund outside this period will be rejected.

In most cases Really Usefully Products Ltd will be responsible for arranging the return of faulty foods. Please do not send the items back yourself unless we instruct you to do so. If you have not been advised to send them back and chose to do so we will not be able to reimburse your postage.

Cancelling a contract under the Consumer Contracts Regulations

If you're a customer in the EEA, you get 14 days to cancel your contract with us should you change your mind about your purchase.

This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You'll need to write to us with notice of your cancellation

There are a couple of other ways to cancel your contract with us. You'll find these alternative methods below:

E-mail us: ukorders@reallyusefulproducts.com

Write to us via post:

Really Useful Products Ltd
Whistler Drive
Castleford
West Yorkshire
WF10 5HX

If you're cancelling your contract with us but have already received your order, you'll need to return the item(s) to us.

From the point you notify us you then have 14 days to return the goods in order for us to process a refund.

You are responsible for posting the goods back to us at your cost and to ensure they reach us in acceptable condition. Please note if they are not correctly and securely packaged they can be received damaged if mishandled by the courier service.

We recommend that you use a tracked and appropriately insured courier service to send the returns back as we are not liable should they not be received.

All goods will be inspected on return to ensure they are received in the same condition in which they were sent.

In the unlikely event that an item is returned to us in an unsuitable condition or outside of the time periods set out above, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.

If the value of the goods is diminished by any amount as a result of handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, we may recover that amount, up to the contract price.

All returned items should be sent in their original condition and packaging.

The refund will only be made via the method you originally paid by.

Top of page

Complaints

If you have any complaints about our Online Shop, our service, or our products please contact us as soon as possible so we can sort things out.

Top of page

Security

Please note that for customer peace of mind our website holds no credit card details whatsoever.

Your credit card transaction will be handled by HSBC, a well respected payment processing company with thousands of clients including a number of blue chip companies. HSBC provides all the security required for the transmission using SSL (Secure Socket Layer), minimum 40 bit encryption, and firewalls.

This means buying with us is very safe.

Top of page

Privacy

Really Useful Products Ltd repects your privacy and adheres to the strict security procedures set out in the UK Data Protection Act 2018 and in the General Data Protection Regulation (GDPR).

Please see our Cookie Policy & Data Protection page for more details.

Top of page

Guarantee

We want you to be completely happy with your purchases from Really Useful Products Ltd and will always do our best to sort things out to your satisfaction in the unlikely event of any problems arising. Even if you simply change your mind about anything you've bought from us we will be happy to refund your money (see Returns & refunds for details).

If you have any questions at all, please do not hesitate to contact us.




Visit us on YouTube | Follow us on Twitter | Follow us on Facebook
Select Country | UK Home | Go Shopping! | New Products | Colour Range | Box Details | Storage Towers | Tray Details
Typical Uses | Racking | Pallet Collars | How to Buy | Downloads | Who We Are | Contact Us | Eco Friendly
Contact us now for UK career opportunities!
Cookie Policy & Data Protection | Mobile Friendly Site | Top of page
Pay by Visa/Delta, Visa, ELV, Maestro, Mastercard, Solo, Visa Electron, PayPal



Last updated 06 Sep 2018. © Really Useful Products Ltd. ® Really Useful Box
Site designed & built by Adam Bull (Bodytronix)